FAQ

Why should I create an account?

Creating an account ensures the fastest and easiest checkout possible. You won't have to re-enter information like your name and address(es). This will always save you time and will allow you to see all of your past purchases in one place.

How do you ship the prints?

My Modern Shop uses FedEx, USPS and UPS for domestic shipping. Standard domestic shipping rates apply. International shipping will be available soon.

Do you ship internationally?

Yes! My Modern Shop ships to countries in all over the world.

How long will my order take?

We will process your order within 5 business days.

What is your return policy?

Inquiries about exchanges or refunds must be made within 14 days from the date your print was marked delivered. My Modern Shop strives to make the buying experience a pleasant and enjoyable one and will work with you on a case by case basis to resolve any issues. Your satisfaction is of the utmost importance and we will make every effort to ensure your satisfaction with our prints.

If your print was damaged, defective or is the incorrect item, we will gladly replace or refund the item. As part of the refund, we require that you return the defective or wrong item for us to refund or replace. We will reimburse you for the return shipping cost however the original shipping cost is non-refundable.

Please contact eugene@mymodernmet.com for any further questions.

What are my payment options?

My Modern Shop accepts Visa, Mastercard, American Express, Discover and Paypal.

How do I change or cancel my order?

After an order has been placed, we immediately begin working on the print(s). Therefore, we cannot make any changes to the order and ask that you confirm the order details prior to submitting the order.

How are the prints reproduced?

Canvas: Our poly cotton woven canvas has just the right balance of smoothness and texture. The Giclée ink jet receptor is specifically designed for the reproduction of acrylic and oil based pigments. We use state-of-the-art digital “droplet on demand” pigmented ink technology, capable of reproducing more than 36,000,000 unique possible colors. All of our wood comes renewable forests, for a planet friendly art reproduction.

Fine Art Paper: Our fine art paper has a natural white finish with a slightly structured, soft-textured surface, equivalent to a traditional watercolor or etching paper. The open and absorbent surface is sealed with a matte receptive coating, designed for high quality fine art and soft photographic reproduction, consistent with inkjet Giclée technology. The paper is a weight of 310 GSM, 100% cotton linters (short fibers), pigment ink compatible and archival quality.

Gallery Photo Paper: Our gallery photo paper is a resin coated paper base, and is scuff and finger print resistant. It has a bright white finish with a smooth unstructured, un-textured surface. The surface is sealed with a semi-gloss receptive coating, designed for high quality sharp photographic reproduction. The paper is a weight of 260 GSM, with a brightness of 93.87% and an opacity of 96.44 and is pigmented ink compatible.

Will the image be the same size as the paper it's printed on?

No, we've used standard paper sizes to make framing easier for you. The image is adjusted to allow a minimum of a 0.5 inch border. This only pertains to prints and not canvas.

Additional Questions?

Please contact Eugene at eugene@mymodernmet.com and we will do our best to respond to your e-mail within 24 hours.